LIFETIME GUARANTEE TERMS
COVERED UNDER WARRANTY:
In the event of any defects caused by factory errors, the product will be either replaced or repaired.
If the product fails to perform its insulation function, such as not maintaining internal temperature, the warranty will be activated.
Any water or liquid leaks caused by manufacturing defects are covered by the warranty.
Any rust, oxidation, or similar deterioration resulting from manufacturing defects over time is covered by the warranty.
NOT COVERED UNDER WARRANTY:
The following issues are not covered by the warranty:
Any damage, deformation, or loss of insulation function resulting from the product being dropped, impacted, or crushed.
Any leaks or damage caused by drops, impacts, or crushing are not covered.
Breaks, cracks, or deformations to the product's body or parts caused by drops, impacts, or crushing.
Any damages occurring during shipping are not covered under warranty. If you detect damage upon receiving the product, you must contact the shipping company immediately.
Damage, deterioration, or corrosion caused by improper use, failure to follow maintenance or cleaning instructions is not covered.
Damage caused by storing the product in improper environments, such as exposure to extreme temperatures, humidity, or chemicals, is not covered.
Accessories or additional parts added to the product are not covered by the warranty.
This condition only applies to Stanley Quencher products.
WARRANTY CONDITIONS:
The warranty period begins from the moment you place an order through termosturkiye.com and is valid for the original product owner. To process a warranty claim, you must present the order number or the owner's full name.
WARRANTY REGISTRATION:
To complete the warranty registration for your Stanley thermos, simply click here.
Frequently Asked Questions
Does the warranty cover all damage to my product?
No, the warranty only covers manufacturing defects, insulation problems, leaks and rust. Damage due to falls, bumps, crushing and external factors are not covered.
What does the lifetime warranty on Stanley products mean?
Stanley products are covered by a lifetime warranty against manufacturing defects, insulation problems, leaks and rust. This warranty relates only to defects caused by the manufacture of the product.
If my product has a leakage problem, is it covered under warranty?
Yes, if your product has a leakage problem caused by manufacturing, this is covered by the warranty. However, leaks caused by dropping, bumping or crushing are out of warranty. This does not include the Stanley Quencher model.
Does the warranty of the product depend only on manufacturing defects?
Yes, the warranty on Stanley products only covers manufacturing defects, insulation problems, leaks and rust.
What should I do if there was damage during shipping?
If the product was damaged during shipping, you should contact our support team immediately after receiving the product. Our support team will do its best to resolve this situation.
Can I exchange my product under warranty?
Yes, if your product has a manufacturing defect, it will be replaced or repaired under warranty. However, physical damage, misuse or maintenance are not covered by the warranty.
Is the warranty valid if I do not maintain the product?
The warranty is subject to the correct use and maintenance of the product. Failure to comply with the maintenance and cleaning conditions of the product, deterioration and corrosion on the product are not covered by the warranty.
What is the warranty period of the product?
The warranty period for Stanley products is valid for life from the date of purchase. However, the warranty is only for the original product owner.
Is the product invoice required for warranty?
Yes, the original invoice or proof of purchase of the product must be presented in order to be processed under warranty. This document determines the start of the product's warranty period.
Which damages are covered under warranty?
Production defects, problems with the insulation function of the product, leakage and rusting are considered under warranty. Damages caused by falling, impact, crushing are out of warranty.